General terms

Eligibility to use Telysor

You must be at least 18 years old, or if enrolling on behalf of an organization, properly authorized to enter into agreements on its behalf. You represent that the information provided during registration is accurate and that you meet prerequisites for any selected course.

Telysor courses are intended for learners aged 18 and over. For participants under 18, parental or guardian consent and verification documents are required prior to enrolment.

Services must be used in compliance with applicable laws, including export controls and intellectual property laws. Prohibited uses include infringement of third-party rights, fraud, and distribution of harmful content.

Access to certain courses or features may be limited by local law. Residents of jurisdictions where participation is restricted should not register. Telysor operates primarily from Singapore and tailors offerings to that market.

Account terms

To access member features you may be required to create an account. Keep your account credentials secure and notify us promptly of any unauthorized use.

You agree to provide accurate, current, and complete information when creating or updating your account. Misrepresentation may result in suspension or termination.

You are responsible for maintaining the confidentiality of passwords and account controls. Use of multi-factor authentication is recommended where available.

Accounts are personal and non-transferable unless otherwise agreed in writing by Telysor.

If you suspect your account has been compromised, contact support immediately at [email protected] and follow the steps provided to secure your account.

Telysor may suspend or terminate accounts for violations of these Terms, suspected fraud, or legal obligations. We will provide notice where possible and allow users to rectify issues when appropriate.

Service overview

Telysor provides structured courses, workshops, case-study materials and optional coaching focused on professional upskilling and career advancement. Course formats include on-demand modules, live sessions, employer-scenario simulations and assessment projects designed to demonstrate applied skills.

We may modify content, scheduling, pricing or platform features. For significant changes affecting enrolled participants, we will communicate options and transitional arrangements in advance.

We strive to make services available without interruption, but availability may be affected by maintenance, third-party outages or unforeseen events. Where applicable, scheduled downtime will be communicated in advance.

User conduct and rules

Participants must follow community standards that support constructive, respectful and practical learning environments. Examples below illustrate acceptable and unacceptable behaviour in case-based activities.

• Engage constructively in scenario exercises, providing honest, professional input that advances collective learning.
• Do not share access credentials, proprietary course materials outside authorised audiences, or distribute recordings without permission.
• Respect confidentiality clauses in employer-scenario cases and do not disclose sensitive business data used in exercises.
• Refrain from harassment, discrimination or abusive language. Report incidents to [email protected] with context and evidence.
• Submit original work for assessments; disclose any collaboration where required by course rules or case scenarios.
• Follow instructor directions during live simulations and assessors’ guidance during practical evaluations.
• Comply with applicable local laws while using our services, including intellectual property and export regulations.

User-generated content

Users may submit content such as assignments, project deliverables, forum posts and case-study reflections. Submission implies certain rights and responsibilities described below.

You retain ownership of original content you submit, subject to any third-party rights. By submitting content you confirm you have the rights to do so and that content does not infringe others’ rights.

By posting content to Telysor, you grant Telysor a non-exclusive, worldwide, royalty-free license to display, distribute and use the content for course delivery, improvement and promotional case studies that anonymize personal data unless you opt out where option exists.

You are responsible for user content and must not submit unlawful, defamatory or confidential information belonging to others. Instructors and peers may provide feedback based on submitted work.

Telysor may remove user content that violates these Terms or applicable laws. If content is removed, we will notify the submitter with reasons where feasible and provide avenues to appeal.

Intellectual property

All course materials, curriculum designs, assessments and activity provided by Telysor are protected by intellectual property laws. Use for personal learning is permitted; commercial reuse requires prior written permission.

• Do not reproduce or distribute course content beyond personal use without Telysor's written consent.
• Do not create derivative works for sale or public distribution based on proprietary course materials.
• Respect activity and branding; do not use Telysor marks in a way that suggests endorsement without consent.

Paid services and billing

Certain courses, coaching packages and certification assessments require payment. Paid services are described at the point of sale and billed according to the selected plan.

Prices displayed on the site or in promotional materials reflect the fee for the service and applicable taxes. Case-study workshops involving employer partnerships may carry separate pricing structures.

Payment is accepted via provided methods at checkout. By enrolling in a paid course you authorize Telysor to charge the applicable fees. Payment information is processed securely by our payment processors.

Subscription services renew automatically unless cancelled before the next billing cycle. Users are responsible for managing subscription preferences through their account or by contacting support.

Refunds are considered on a case-by-case basis. For short, practical courses we may offer pro-rated refunds for unused portions where a clear administrative or scheduling issue occurred. Refunds will not be issued for dissatisfaction with outcomes that are dependent on user effort and external factors.

You may cancel future course access or subscription renewals via account settings or by contacting support. Cancellation does not automatically entitle you to a refund for the current billing period unless specified.

Users are responsible for any taxes associated with purchases. Telysor will charge taxes where required by Singapore law and provide tax invoices on request.

Telysor reserves the right to modify course pricing. Price changes will not affect fees already paid for active sessions unless otherwise stated at the time of change.

Non-payment may result in suspension of access to paid services and recovery actions. Users will be notified and given an opportunity to remedy payment issues.

Disclaimer

Telysor provides educational content and practical scenarios to support skill development. Outcomes depend on individual effort, external factors and employer contexts. Information provided is for educational purposes and should not be treated as professional advice specific to any individual's legal, business or employment circumstances.

Limitation of liability

To the extent permitted by law, Telysor's liability for any claim arising from use of services is limited to direct damages not exceeding the fees paid by the claimant for the specific service in the preceding 12 months. We are not liable for indirect or consequential losses, lost gains, or third-party claims resulting from participation.

Third-party services and partners

Telysor partners with employers, assessment providers and technology vendors to deliver practical scenarios. Each partner may have separate terms and privacy practices. Telysor is not responsible for third-party actions or content beyond its control.

Termination of access

Telysor may suspend or terminate access for breaches of these Terms, non-payment, or legal obligations. Users may also terminate their account per account settings; termination does not relieve obligations such as outstanding payments.

On termination, access to course materials may be revoked and certificates or assessments may be suspended. Telysor will provide instructions for retrieving personal data where appropriate and lawful.

Privacy and data protection

Telysor collects and processes personal data in accordance with our Privacy Policy. Data is used to deliver courses, assess competencies, communicate about services and comply with legal obligations. See the privacy page for details on rights and contacts.

Communications and notices

Notices required under these Terms may be sent by email to the address on file or via in-platform messages. Legal notices to Telysor should be sent to the registered address: 44 Jalan Merah Saga, Singapore 278116.

Changes to terms

We may update these Terms to reflect changes in services, legal requirements or operational practices. We will provide notice to active users for material changes and the updated Terms will specify an effective date.

Governing law

These Terms are governed by the laws of Singapore. Any disputes will be subject to the non-exclusive jurisdiction of Singapore courts, unless otherwise agreed in writing.

Dispute resolution

We encourage informal resolution of disputes via contact with our support team. If unresolved, disputes may proceed to mediation or court as provided under Singapore law. Specific dispute procedures applicable to a course or corporate contract will be set out in that agreement.